Privacy Policy

1. Introduction

SO-Havilah Estate (“we”, “our”, “the Company”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your data when you interact with our website, contact our team, make inquiries, or purchase land from us.

2. Information We Collect

We may collect the following categories of information:

• Personal Identification: Full name, email address, phone number, residential address.
• Transactional Information: Plot purchase details, payment records, installment plans, receipts, allocation status.
• Technical Data: IP address, browser type, device information, cookies, usage data.
• Communication Records: Messages submitted through our website, WhatsApp, email, or other platforms.
• Verification Data: KYC details where required for compliance, documentation or allocation purposes.

3. How We Use Your Information

Your personal data may be used for the following:

• Processing inquiries and responding to your messages.
• Managing plot purchases, installment plans, allocation, documentation, and communications.
• Providing updates on estate development, security, availability, and buyer notifications (including waitlist updates).
• Improving website functionality and customer experience.
• Compliance with Nigerian legal or regulatory obligations.
• Internal reporting, auditing, and estate management operations.

4. Cookies and Tracking

Our website may use cookies or analytics tools to understand user behaviour and improve performance. You may disable cookies in your browser settings, but some features may not function fully.

5. How We Store and Protect Your Data

We implement reasonable security measures to protect your data, including:

• Secure storage where necessary
• Secure servers and access controls
• Administrative safeguards and restricted internal access
• Operational processes designed to minimise unauthorised access

While we take reasonable steps to secure your information, no method of digital transmission is 100% foolproof, and we cannot guarantee absolute security.

6. Sharing of Information

We do not sell your information. However, we may share your data with:

• Accredited partners involved in survey, documentation, verification, or allocation processes
• Legal or regulatory authorities when required by law
• Internal staff for customer support, scheduling, and plot management
• Payment processors or financial institutions related to your transactions

7. Data Retention

We retain your data for as long as necessary to complete your documentation, comply with legal obligations, resolve disputes, or support estate operations. Where appropriate, we may retain certain transaction records for auditing and compliance purposes.

8. Your Rights

You may exercise the following rights at any time (subject to legal limitations):

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw consent for communications
• Request clarification regarding how your data is used

9. Payment Plans & Finance Charge Disclosure

Where you opt for an installment plan, we may process and store information relating to your deposit, schedule, and payment status. The estate may offer installment options that include:

• 3 months or 6 months: interest-free (0% finance charge on balance)
• 12 months: attracts a 10% finance charge on the outstanding balance (not on the deposit), subject to approval

The website installment estimator is for guidance only. Final payable figures and any applicable charges will be confirmed in your official documentation.

10. Refund Policy Disclosure

Refunds are issued at the discretion of estate management. After 30 days from initial payment, all payments become non-refundable, except when otherwise approved by management and documented in writing. This policy forms part of our Terms & Conditions and applies to all purchases.

11. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies. You are encouraged to review their respective privacy statements.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

For questions, data requests, or privacy-related concerns, contact us at:

Email: info@sohavilahestate.com
Office: Ogun & Lagos, Nigeria